Privacy Policy.

Promogranade ("we", "us", "our") is a B2B services studio. We build websites, custom applications, AI agents and systems, and we run SEO/GEO/AEO, social media marketing, Meta and Google ads, and workflow automation for clients.

This policy governs the promogranade.com website and the limited personal information we handle through it: the contact form, the careers form, and our on-site AI assistant.

If you become a paying client, the personal and project data we process during that engagement is governed by the signed agreement between us, including any data-processing terms in it. This website policy does not override those agreements; where they conflict, the signed agreement controls for that engagement.

The website does not sell products, process payments, or offer user accounts or logins. There is nothing to buy and no account to create here.

This is our Privacy Policy. Your use of the website is also subject to our Terms of Service, which cover separate matters such as acceptable use, intellectual property, and liability.

Promogranade is the trading name for the studio founded by Abhinandan Jain. Our team is based in India and we operate remotely, serving clients globally, including in the UK, UAE, US, and India.

For the personal data we collect through this website, Promogranade determines the purposes and means of processing. We therefore act as the Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (and as the data controller for GDPR / UK GDPR purposes).

For any privacy question, request, or grievance, contact us using the details below. Under the DPDP Act and the IT Act / SPDI Rules, the contact below also serves as our grievance redressal point.

• Email (general and privacy / grievance): hello@promogranade.com
• Phone / WhatsApp: +91 95117 84952
• Hours: Monday to Saturday, 10:00 to 20:00 IST
• Grievance / Privacy Officer: reachable at hello@promogranade.com
• Postal address: available on request — email us and we will provide it.

We only collect what we need to respond to you, evaluate job applicants, and run the website. We split this into information you give us and information collected automatically.

Where we ask for information through a form, those fields are necessary for the stated purpose. If you do not provide them, we will not be able to reply to your enquiry or assess your application.

We use the information above for clear, limited purposes, and we rely on a corresponding legal basis under the DPDP Act, GDPR, and UK GDPR.

Before or at the point of collection, we give you an itemised notice of what data we collect and why (this policy and the wording on each form serve that purpose). For the contact form, careers form, and chatbot, completing and submitting the form, or choosing to use the assistant, constitutes your consent. You can withdraw that consent at any time, as easily as you gave it, by emailing hello@promogranade.com; withdrawal does not affect processing already carried out.

• To respond to your contact-form enquiry and communicate with you about it — basis: your consent, and taking steps at your request prior to entering a contract.
• To evaluate your job application and contact you about it — basis: your consent, and steps prior to a potential employment relationship.
• To answer your chatbot questions — basis: your consent in choosing to use the assistant.
• To serve, secure, debug, and maintain the website (server logs) — basis: our legitimate interests in operating a safe, functional site.
• To remember your theme preference — basis: your choice; stored locally on your device, not used to identify you.
• To meet legal, accounting, or regulatory obligations where applicable — basis: compliance with a legal obligation.
• We use your information only for the purpose for which it was given (purpose limitation) and do not repurpose it for unrelated marketing.

We keep this simple. The only browser storage we use is localStorage to remember your light / dark theme preference. That value lives on your device.

We do not place advertising or tracking cookies, and we have no analytics installed at this time. If this ever changes, we will update this policy and, where required, ask for your consent first.

To run the website and its forms, we rely on a small set of reputable service providers. They process the relevant data on our behalf or under their own terms, as noted below.

• Google (Google LLC — Google Workspace / Gmail): contact-form submissions are sent through a Google Apps Script web app, which appends each submission as a row to a private Google Sheet and emails it to hello@promogranade.com. Separately, careers-form submissions — including your uploaded résumé file — are relayed by FormSubmit and delivered to a company email mailbox hosted by Google. As a result, both contact-form data and careers-form data (including résumés) come to rest in Google's systems.
• FormSubmit (formsubmit.co): a third-party form-relay service that receives careers-form submissions, including your uploaded résumé file, and emails them to our inbox. Your résumé passes through FormSubmit before reaching us.
• Anthropic (Claude API): for open-ended chatbot questions, if an API key is configured, the text of your conversation is sent to Anthropic's API to generate a reply. Anthropic processes that text under Anthropic's own terms. We do NOT store chat messages in a database; they are processed transiently. Common questions are answered from a built-in rule list with no external call.
• Vercel (Vercel Inc.): hosts the website and processes standard server / request logs (IP address, user agent, timestamps) to serve, secure, and debug the site.
• Meta (WhatsApp, Instagram) and LinkedIn: only relevant if you click an outbound link to those services. Once you engage with them, their own policies apply.
• We do NOT sell your personal data to anyone.

Because we operate from India, serve clients globally, and use the providers listed above, your information may be processed outside India and outside your own country (for example, in jurisdictions where Google, Anthropic, FormSubmit, or Vercel operate).

Where personal data is transferred across borders, we seek to rely on lawful transfer mechanisms recognised under GDPR / UK GDPR — such as Standard Contractual Clauses, where applicable — together with the safeguards each provider offers. We prefer providers that commit to appropriate protections for the data they handle.

We keep personal information only for as long as we genuinely need it.

• Contact-form data: kept for as long as needed to respond to and follow up on your enquiry, and for up to 12 months after our last contact, then deleted.
• Careers-form data and résumés: kept for the time needed to evaluate your application and for up to 6 months afterward in case a suitable role arises, then deleted.
• Chatbot messages: not stored in a database by us; processed transiently to answer you.
• Server logs: retained by Vercel for the limited period set by Vercel's own policy, to operate, secure, and debug the site.
• We will delete your information sooner on request, unless we are legally required to retain it.

We take reasonable technical and organisational measures to protect personal information, including limiting access to the inboxes and sheets where form data lands, and relying on reputable providers that maintain their own security controls.

No method of transmission over the internet or method of electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

If a personal-data breach occurs that is likely to affect you, we will act promptly to contain and investigate it, and we will notify you and the relevant authority (such as your supervisory authority or the Data Protection Board of India) where required by law. If you have a security concern, please contact us at hello@promogranade.com.

Depending on where you are, you have rights over your personal information. We honour the following.

The website is intended for businesses and professionals, and is not directed to children under 18. We do not knowingly collect personal information from children.

Consistent with the DPDP Act, we do not knowingly process the personal data of a child (a person under 18) without verifiable parental or guardian consent, and we do not track or behaviourally target children.

If you believe a child has provided us personal information, contact hello@promogranade.com and we will delete it.

Our AI assistant ("Promo") is informational only. It answers questions and points you to the right place.

We do not use it, or any other tool on the website, to make automated decisions that produce legal or similarly significant effects about you.

The site contains outbound links to third-party services such as WhatsApp and Instagram (Meta) and LinkedIn.

Once you follow such a link, you are subject to that service's own privacy policy and practices. We are not responsible for the content or privacy practices of websites we do not operate.

We may update this policy from time to time to reflect changes in our practices, providers, or the law.

When we make material changes, we will update the date at the top of this policy and, where appropriate, take additional steps to notify you. Please review it periodically.

For any question, request, or complaint about this policy or your personal data — including grievance redressal under the DPDP Act and IT Rules — contact us:

• Email: hello@promogranade.com
• Phone / WhatsApp: +91 95117 84952 (Mon to Sat, 10:00 to 20:00 IST)
• Postal address: available on request.
• We aim to acknowledge and respond to grievances within 30 days of receipt.